Our Privacy Policy
Your privacy is important to us at Brook Line Niche
Information We Collect
When you reach out for corporate floral arrangements or gift services, we gather information you supply willingly. This may include your name, company name, email, phone, delivery locations, and particular requirements for your floral needs. Payment details are also collected at checkout, handled securely via our payment partners.
For corporate clients, additional business information may be collected, such as registration details, preferred delivery times, and budget considerations, to tailor our services to your business.
Automatically gathered information: When you visit our site, we automatically collect technical data like your IP address, browser type, device details, and navigation patterns. We use this to enhance site performance and to understand how customers discover our services.
How We Use Your Information
We primarily use your personal data to process flower orders and offer top-notch customer service, including order handling, coordinating deliveries, crafting tailored arrangements based on your requirements, and communicating about your service needs.
We also utilize information to enhance our services and user experience on the site, helping us identify which corporate floral offerings are most beneficial to clients and how we can better support the business community in United Kingdom.
Information Sharing and Disclosure
Brook Line Niche values your privacy and does not sell your personal data to third parties. We only share information as needed to deliver our services or when required by law.
We may disclose required information to trusted service partners who assist in running our business, such as delivery partners, payment processors, and technical service providers. These partners are contractually bound to protect your data and use it solely for the services they perform for us.
We may disclose information when compelled by law, a court order, or government request. We may also share data to protect our rights, property, or safety, or the safety of customers and staff.
Data Security Measures
We treat the protection of your personal data with utmost seriousness and apply suitable technical and organizational safeguards to shield it. This involves secure data storage, encrypted communications, and restricted access to personal information within our organization.
Secure Storage
Your personal data is kept in protected systems with access controls and ongoing security monitoring.
Encryption
Confidential data transfers are encrypted to safeguard information as it moves between your browser and our infrastructure.
Limited Access
Access to customer data is granted only to authorized staff who require it to render services.
Although we deploy robust security measures, no online transmission method is completely secure. We continually update our security practices to guard against emerging threats.
Your Privacy Rights
You hold significant rights over your personal data. Depending on the relevant laws, you may be entitled to access, amend, delete, or limit how your personal information is used.
To exercise these rights, contact us with the details at the end of this policy. We will respond within a reasonable period as mandated by applicable law.
Data Retention
We keep personal data only as long as needed to deliver our services and meet legal obligations. Retention durations vary by data type and purpose of collection.
Typical Retention Periods:
- Customer contact and order information: about three years after your last service interaction
- Payment transaction records: around seven years for tax and accounting needs
- Website analytics data: roughly two years and two months for service improvement analysis
- Marketing communication preferences: Until you unsubscribe or around two years of inactivity
Cookies and Site Tracking
We employ cookies and comparable technologies to enhance your browsing experience and gain insights into how visitors interact with our site. Cookies enable us to recall your preferences and assess site performance.
You can manage cookie settings in your browser. However, turning off some cookies might impact how the site functions. For full details about our cookie practices, please consult our Cookie Policy.
External Links
Our site might include links to third-party sites or services. This privacy policy covers only Brook Line Niche and our own site. We are not liable for the privacy practices of external sites.
We encourage you to review the privacy policies of any third-party sites you access via links on our site.
Policy Updates
We may periodically revise this privacy policy to reflect changes in our practices, services, or legal requirements. When substantial changes occur, we will update the "Last Updated" date at the top of this policy.
We invite you to review this policy from time to time to stay informed about how we safeguard your privacy.
Contact Us About Privacy
If you have questions about this privacy policy, want to exercise your privacy rights, or have concerns about how we handle your information, please reach out to us.
Contact Us About Privacy
Brook Line Niche Privacy Team
1 Floral Court, London
London, United Kingdom WC2N 5DU
Email: info@brooklineniche.bond
Phone: +44 20 7946 0528
For privacy-related inquiries, please include "Privacy Request" in your subject line and provide as much detail as possible about your request. We aim to respond to all privacy requests within five business days.